Reference

Read These Terms Before You Use Your Account

These terms and conditions govern how your ak 22 account works — what you can do, what we expect from you, and how payments through bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local law
ak 22 Read These Terms Before You Use Your Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights Under These Terms

Your account data is kept secure and we do not share it with third parties outside of what is needed to process your bKash, Nagad, or Rocket wallet transactions. Here is how we handle the key areas that matter most under these terms.

Account Security

Your account is protected with OTP verification tied to your registered mobile number. We never store your bKash or Nagad PIN — those stay in your wallet app, not with us.

Data Retention

We keep account and transaction records for as long as required to resolve disputes and comply with applicable rules. You may request a summary of what we hold about your account via email support.

Cookies and Access Logs

We use session cookies to keep your account logged in and to detect unusual access. You can clear these from your browser at any time; doing so will log you out of any active session.

Requesting Changes

To update your registered mobile number or request account closure, contact support with your account ID and a verification step will be sent to your current number before any change is made.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about what these terms mean for your account, or you need to flag a potential breach, our support team handles term-related queries directly. You can reach us through any of the paths below — we aim to respond to account and terms queries as promptly as our queue allows, and we will always tell you which part of these terms applies to your situation.

Team online

Live Chat

Open the chat window from your account dashboard to ask about specific clauses, account restrictions, or payment terms. Responses come directly from our team, not an automated script.

Email Support

Send a written query for a documented response. This path works well when you need a record of how a term was explained or what was agreed about your account.

Help Centre

Our help section includes plain-language explanations of the most-asked terms questions — account closure, wallet refunds via bKash or Nagad, and eligibility checks for Bangladesh.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how wallet payments fit into the rules. If your question is not here, live chat or email will get you a direct answer.

You must be an adult under the laws of your country and in a region where this service is permitted. We do not determine legality for your specific location — that check is yours to make before registering.

A breach may lead to account suspension or permanent closure depending on severity. Funds in your account at the time of closure are handled according to the wallet-refund rules set out in the payments section of these terms.

Yes. Each wallet provider has its own terms of service. Using bKash, Nagad, or Rocket to fund your account means you accept both their policies and ours. Where they differ, the stricter rule applies.

Email our support team with your account ID and a written data request. We will compile a summary of the personal and transaction data tied to your account and send it back to you in writing.

We may update these terms at any time, but we post material changes on this page before they take effect. Continuing to use your account after the update date means you accept the revised terms.

Request closure through live chat or email. After identity verification via your registered mobile number, we process the closure and handle any remaining wallet balance according to the refund steps in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.